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Why you should train your staff in complaint handling
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Coaching is a process where an expert works one on one with a professional to support them as they make decisions and take actions at work. In the conflict space, coaching is an invaluable tool for people managers and all employees who are seeking one on one guidance, support and feedback about how they can best approach challenging conversations and stakeholder engagement.
Coaches will also support leaders manage complaints and grievances in the workplace. Generally, a coaching process will involve goal setting, establish a deep understanding of the individual attributes and values of the employee and then the coach providing communication strategies and plans. Coaches also ensure that leaders and managers in the workplace are held accountable to the goals and objectives that they set themselves when it comes to their relationships at work.
of experience
Our lead mediation, Shiv Martin, has many years of experience coaching other mediators and HR Managers to improve their practice in mediating disputes and managing complaints. Shiv Martin offers a range of nationally acclaimed training and workshops. Our mediators, based in Brisbane, have supported team leaders and workplace managers navigate challenging conversations with staff. These conversations may include performance reviews, workforce restructuring, redundancy, recruitment, policy change and a range of other complex human resource considerations.
Shiv Martin, Principal Mediator, Trainer & CEO
We acknowledge the best way to improve an individual and organisation's ability to resolve conflict is to train them in key conflict resolution skills and build their emotional intelligence so they are empowered to approach conflicts constructively and confidently.
At Conflict Services we have a team of highly experienced & certified mediators, based in Brisbane, who will help you resolve your disputes.
